Support

Our experienced support staff are on hand to help you to get the most out of INRstar and promptly answer any questions you may have about our software.

We are based in Cornwall, so there’s no automated call handling or offshore call centres; just friendly helpful people at the end of the phone. If you need more specialist advice about our software, our team can consult with our clinical experts to answer your questions.

How prompt?

From 2014 to 2015 we logged an average 900 support enquires each month, 96% of these were resolved within 24 hours.

How helpful?

We received an excellent 9/10 when we asked our users to rate how pleased they were with the service they received from our helpdesk in a spring 2015 survey.

“Of all the helpdesks I speak to, yours is a million times better than the rest”
Graeme, a Cardiff practice

Our opening hours are 9am-5am, Monday to Friday, excluding English bank holidays.

To contact the help desk telephone +44 (0)1209 710999 and choose option one. For non-urgent enquires email support@INRstar.com.